Privacy Policy
Version: 1.0 · Effective: [DATE] · Operator: [COMPANY NAME]
Scope: jezahost.com (website) and cloud.jezahost.com (portal and services)
This document explains what data we collect, why we process it, how long we keep it and what rights you have. Service terms are in the «Terms of Service», service levels in the «SLA».
1. On the website (jezahost.com)
What we collect: when you submit the contact form or request a quote from the calculator — name, company name (if given), e-mail address and phone number (if given).
You provide this data yourself — the website contains no tracking scripts and collects nothing from other sources.
Why: solely to answer your enquiry, prepare a quote and, if you choose, deliver the service. Your data is never sold, rented or shared with third parties for marketing.
Cookies: only technically necessary ones — language preference, admin session (team members only), bot protection (Cloudflare Turnstile). No tracking, analytics or advertising cookies are used.
2. In the portal (cloud.jezahost.com)
When you create an account and use the service, the following is processed:
| Category | What is stored | Why | |---|---|---| | Account | first and last name, e-mail, cryptographic hash of the password | performance of the contract | | Sign-in | login timestamps, IP address, browser information | security, abuse prevention | | Billing | invoices, payment records, credit balance, bank transfer details | contract + accounting obligations | | Service | server name, IP addresses, disk and resource configuration, DNS records | delivering the service | | Technical logs | operation records (start, restore, password reset, network rules), console access | fault investigation, security | | Legal acceptance | which document version you accepted, when, from which IP and browser | evidence of agreement |
Passwords are never stored in clear text — only as a one-way hash.
3. Data inside your server
Everything you store on your virtual server belongs to you. It may include personal data of third parties (your own customers) — in that case you are the controller of that data and we act only as a technical processor.
🔴 We do not look inside your server. There are only three exceptions:
- technical necessity — the minimum required to resolve a fault;
- your request — when you contact support yourself;
- lawful request — a lawful demand from a competent authority.
Backups: your server disks are backed up automatically and kept for 7 days. Backups reside in a protected storage system and are used only for restoration.
Encryption: encrypting data inside your server (disk-level or application-level) is under your control; we do not do it on your behalf.
🔴 Backups are not handed over as files. They are an internal disaster- recovery mechanism: restores are performed from the panel, and we are under no obligation to deliver a disk image or archive. You can copy data out of your server yourself at any time while the service is active. In exceptional cases this may be arranged separately with support, subject to technical feasibility.
4. Third parties
| Party | Purpose | What they see | |---|---|---| | Cloudflare | website delivery, DDoS protection, bot filtering, DNS records for services | network-level requests, DNS names | | SMTP2GO | delivery of e-mails sent from website forms | the content of those e-mails | | Bank | payment by bank transfer | payment reference and payer bank details |
These parties process data solely to perform the stated technical function. No data is shared with third parties for advertising or analytics.
5. Retention
| What | How long | |---|---| | Account and service data | for the duration of the service relationship | | Backups | 7 days (rotating) | | On termination: VM disks and backups | deleted at termination, irreversibly | | Invoices and payment records | the period required by law (accounting) | | Technical logs | typically up to 12 months | | Legal acceptance records | for the contract term plus the limitation period |
6. Your rights
You have the right to:
- be informed — learn what data about you we hold;
- rectification — request correction of inaccurate data;
- erasure — request deletion of your account and data (accounting records are kept until the statutory period expires);
- a copy — receive a copy of the personal data we hold about you (account, billing records, logs). 🔴 This right does not extend to the contents of your server or to backups — see §3;
- object — object to a specific type of processing.
Requests: through the ticket system in the portal or the e-mail in §8. We respond within 30 days.
7. Security
- passwords are stored as one-way hashes;
- the portal and website run over HTTPS;
- access to management interfaces is restricted and logged;
- staff access customer data only where required for their work.
No system is absolutely secure. Protecting your account password and securing your server internally is your responsibility (see «Terms of Service» §8).
In the event of a data breach, affected customers are notified as soon as reasonably possible.
8. Contact
- Support: the ticket system inside the portal
- E-mail: [E-MAIL]
- Address: [ADDRESS]
9. Changes to this policy
This policy may be updated; every change raises the version number. Changes
that broaden the scope of processing are announced at least 30 days in
advance by e-mail. The official text and all versions are available at
cloud.jezahost.com/legal/privacy.
To be completed (after company registration)
[COMPANY NAME],[ADDRESS],[E-MAIL]— operator details[DATE]— effective date